CADBURY has withdrawn some of its selection boxes after shoppers complained about “chemical”;;-flavoured chocolates.
Two sizes of Milk Trays have been taken off shelves due to problems with the cardboard packaging, which is affecting the quality of the chocolates.
Mondelez, which owns Cadbury, says the boxes impacted include the 180g and 360g sizes bought before November 2.
The company started pulling the product from shelves around seven weeks ago.
Unhappy customers took to social media last month to complain about the taste of the chocolates.
One said on Twitter: “Just opened a box of milk tray and it was so chemically.”;;
Another added: “Do not buy Cadbury Milk Tray chocolates. Just ate one and (it) tasted like chemicals/plastic.”;;
A Mondelez spokesperson said: “We are in the process of changing the packaging and producing new stock for our retailers.
“We apologise to our retailers and consumers for any inconvenience and disappointment caused.”;;
They added other Milk Tray sizes, including the 78g and 530g boxes were not affected.
Cadbury Milk Trays can be bought across a range of supermarkets including Sainsbury’s, Morrisons and Co-op.
You can get them in B&M too.
Can I get a refund if a product is recalled?
Beyond withdrawing products from shelves, retailers often issue recalls on items if they’re damaged or could make customers ill.
This month, Asda issued a recall on a range of its mince pies over fears they could have contained pieces of plastic.
In November, Coca-Cola urged customers to bring back multipacks of its Coke Zero over health fears.
In certain cases, you might be entitled to a refund if the product was deemed to be unsafe.
If it’s something like a household appliance or car, the business who made it might be able to fix it free of charge.
Do you have a money problem that needs sorting? Get in touch by emailing [email protected]
If a fault makes a product unsafe to use — and it’s difficult to correct the fault — the Consumer Guarantees Act says you might have the right to reject the product and claim a replacement or a refund.
You can read more about your rights on recalled products in our guide.
