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John Lewis is cutting back its ‘no quibble’ returns policy from next month

JOHN LEWIS is hacking back its no quibble returns policy from next month.

Customers will now have 35 days to return goods, instead of the a previously generous 90.

John Lewis is changing its return policy because it says that most shoppers were unaware of the 90 day allowance

Laws insist that shop must accept returns from customers if items are faulty.

Retailers can then set their own return policy for items that are unwanted but this is at their own discretion.

John Lewis said that the vast majority of its shoppers return goods within 35 days. It added that a vast number were unaware of the 90 day allowance.

A spokesperson said: Our 35 day, no quibble, returns policy for unwanted items which were introducing next week will be one of the best returns policies of all UK retailers.

The change in rules was spotted by members of HotUKDeals.

The move brings John Lewis in line with other high street shops. Debenhams, Fenwick and House of Fraser currently allows shoppers 28 days.

John Lewis came third in a recent customer satisfaction survey behind Amazon and Asos.

The retailer, which reported a surge in sales figures earlier this week, is known for its high level of customer service.

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