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Universal Credit login: How do I sign in to my online account?

UNIVERSAL Credit claimants can keep track of their payments thanks to a handy online portal.

You can log in and monitor your payments and there are plenty of other benefits you can get out of the account.

Universal Credit claimants can use a handy online portal

Here’s everything you need to know

How do you log in to Universal Credit?

You can see your Universal Credit account online by logging in at GOV.UK.

You’ll need your username and password – which are the same ones you had to set up when you first applied for benefits.

If you have forgotten your login details you can request to reset your username or password by submitting your email address.

If you have an online Universal Credit account, you can also sign in with GOV.UK Verify

If you’re still struggling, try calling the Universal Credit Helpline on 0800 328 5644 (Textphone: 0800 328 1344).

You can also get in contact via NGT text relay on 18001 then 0800 328 5644.

There’s a Welsh language helpline available on 0800 328 1744 too.


What are the benefits to having an online account?

The Universal Credit account is called an Online Journal and it can help you apply for an advance on your first payment.

This can help plug the five-week wait between applying and receiving the benefit.

The service also allows you to see your statement, report a change in circumstances, add a note to your to-do list and find out when your next payment will be.

You can also send messages to your work coach and read their responses and you can even keep a record of the things you’ve done to prepare or look for work.

The page will also contain your Claimant Commitment which is what you agree to in order to access the benefit, and you can check this whenever you need.

Keep a record of the things you’ve done to prepare or look for work.

You may be able to use the Universal Credit online service to make a claim or join your partner’s claim.

How to know if you need Universal Credit?

Universal Credit combines a number of benefits into one monthly payment.

It replaces: Child Tax Credit, Housing Benefit, Income Support, Income-based Jobseeker’s Allowance (JSA), Income-related Employment and Support Allowance (ESA) and Working Tax Credit.

People who are already receiving these benefits will transferred to Universal Credit between now and 2024.

The payment is made up of a standard allowance and any extra amounts that apply to you, for example if you:

  • Have children
  • Have a disability or health condition which prevents you from working
  • Need help paying your rent

You can use a benefits calculator to see how much you could get.

Find out more about what Universal Credit is and whether you might be eligible for a claim.

The more you earn the less you’ll get, because of the taper system – here’s how it works.

Universal Credit claimants often struggle with the five-week wait for payments, but you can get an advance.

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