NEARLY 200 M&Co shops are at risk of closing after the retail brand fell into administration.
The company announced its collapse on December 9 and now needs to find a buyer to avoid disappearing from the high street forever.
All of its 170 shops should be open and running as normal for now, while its administrators Teneo Financial Advisory looks for another company to take over.
If successful, then M&Co should remain business as usual, or it could mean that the company continues but only online.
It’s happened before where a brand has fallen into administration but then was saved by a buyer.
In 2020, fashion giant Topshop was on the brink of collapse before online retailer Asos bought it.
However, while it was saved, all Topshop stores closed and the company moved to completely online.
M&Co announced it is hosting a “closing down” sale, in store and online.
Shoppers who wish to return items should do so quickly to ensure they get their money back in case they do close down.
We’ve got more info below on refunds and your rights when getting your money back, and using gift cards.
M&Co currently has 170 stores across the UK – all of which are at risk of potentially closing if a sale doesn’t go through.
Full list of stores at risk of closing
- Blandford Forum
- Broughty Ferry
- Burgess Hill
- Canvey Island
- Castle Douglas
- Chester Le Street
- East Grinstead
- East Retford
- Fort William
- Henley on Thames
- Inchinnan OSC
- Isle of Man
- Market Harborough
- Melton Mowbray]Midsome Norton
- Newton Mearns
- Saffron Walden
- Sw Andrews
- St Ives
- St Neots
- Stourport on Severn
- Surbiton Tavistock
- West Kirby
Can I still get a refund if I buy from M&Co?
If you purchased in store, then M&Co will give you the chance to exchange the product for an item of the same value.
This may vary from shop to shop and of course, sometimes stores may honour a full refund anyway, but they aren’t obliged to.
If you bought the item online, then M&Co should provide you with a full cash refund.
Of course, the item needs to be in its original condition and you will have to send it back yourself via Royal Mail for free – if you use other couriers then you’ll have to pay.
If you purchased online and want a refund in store, you’ll only get a gift card or be offered exchange.
If you have a gift card, you won’t be able to use it online but you can still use it in-store.
But annoyingly, there is a catch as shoppers can only use their gift card is the total price of your purchase is double than the value of the gift card.
For example, if your gift card is worth £100, your overall purchase must total £200 for you to be able to use it.
It’s always worth complaining about this if you’re unhappy, though you won’t be guaranteed an alternative.
If you can’t get hold of the company or they fail to respond to your request for a refund, there are still ways to get your money back.
If you paid by credit card
If you paid for the item using a credit card, you’ll be covered by Section 75 of the Consumer Credit Act.
This means that if you pay for a big purchase on your credit card and something happens – like the goods aren’t delivered or the shop goes bust – your card provider is just as responsible as the retailer to refund you.
To make a claim, contact your credit card provider – your first port of call should be its customer services phone number – and tell them you want to make a claim under Section 75.
It should then send you a claim form which you can fill-in and your provider will use to process your application.
Your card firm might ask you to provide evidence such as a receipt or a report verifying that the item is faulty.
If you paid by debit card
If you didn’t pay for the item with a credit card – don’t panic. If you paid with a debit card you’ll be covered by chargeback rules.
Chargeback can be used to reclaim cash for goods and services you don’t receive that have been paid for by debit card, or by credit card for purchases under £100.
Claims must be made within 120 days of the transaction and to start a chargeback, you need to contact your card provider.
If you paid for an item using a buy now, pay later provider, you’ll need to contact them first to check if they have a process for you to reclaim the cash.
This sector is largely unregulated and it doesn’t offer customers the same protections as those who shop with a credit or debit card.
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