STRUGGLING retailer Joules is set to fall into administration, it has been announced.
It comes as the chain said it plans to file a notice of intent to appoint administrators.
The announcement comes after a failure to secure a vital cash injection.
The brand – famous for its posh wellies – said talks over an emergency cash-call with investors including its founder Tom Joule were unsuccessful and have ended.
It said it would file a notice of intention to appoint Interpath Advisory as administrators to the firm and its subsidiaries “as soon as reasonably practicable”.
A spokesperson for Joules said: “The board is taking this action to protect the interests of its creditors.”
It will suspend trading of its shares on the stock market due to the decision, adding that further announcements will be made “in due course”.
The chain employs around 1,600 staff and has 130 shops.
It had been struggling in the wake of rising costs and earlier this year Next was in talks to snap up a stake in the brand, but the deal did not go through.
In July, Joules said profit remained under pressure as consumers were seeking out cheaper brands.
The news comes after furniture retailer Made.com filed for administration on Tuesday.
The company recently halted orders to new customers after abandoning hopes of getting a buyer to save it and inject the cash needed to stay afloat.
It currently employs around 700 staff.
In a statement, Made.com said it took the decision to suspend new, online orders from October 26.
What if I’ve ordered from Joules and my item hasn’t arrived?
According to Citizen Advice, if you bought an item from a shop before it closed down, you do not have an automatic right to a refund.
But if you ordered an item and it never arrived there are a number of ways to claw your money back.
Customers should firstly try and get in touch with the company or its appointed administrators and ask for the item purchased or a full cash refund.
How do I request a refund if I can’t get in touch with Joules?
If you can’t get hold of the company or they fail to respond to your request for a refund, there are still ways to get your money back.
If you paid by credit card
If you paid for the item using a credit card, you’ll be covered by Section 75 of the Consumer Credit Act.
This means that if you pay for a big purchase on your credit card and something happens – like the goods aren’t delivered or the shop goes bust – your card provider is just as responsible as the retailer to refund you.
To make a claim, contact your credit card provider – your first port of call should be its customer services phone number – and tell them you want to make a claim under Section 75.
It should then send you a claim form which you can fill-in and your provider will use to process your application.
Your card firm might ask you to provide evidence such as a receipt or a report verifying that the item is faulty.
If you paid by debit card
If you didn’t pay for the item with a credit card – don’t panic. If you paid with a debit card you’ll be covered by chargeback rules.
Chargeback can be used to reclaim cash for goods and services you don’t receive that have been paid for by debit card, or by credit card for purchases under £100.
Claims must be made within 120 days of the transaction and to start a chargeback, you need to contact your card provider.
If you paid using buy now, pay later?
If you paid for an item using a buy now, pay later provider, you’ll need to contact them first to check if they have a process for you to reclaim the cash.
This sector is largely unregulated and it doesn’t offer customers the same protections as those who shop with a credit or debit card.
What if I’ve got a Joules item – what are my rights
If you have a Joules item already and you need to enquire about a repair or replacement you may be protected under the Consumer Rights Act.
According to Which?, if you’ve been supplied with faulty goods and the company is placed into administration but still trading – you may still be able to get a replacement.
Make sure to read any warranty or manufacturer guarantees as this could increase the likelihood that you’ll be able to get an item repaired or replaced.
What if I’ve got a Joules voucher?
You’re unlikely to be able to redeem your vouchers at most chains that go bust.
There’s no guarantee that you’ll be able to get your money back but if you paid for the voucher with your credit or debit card you may be able to claw the amount back through chargeback or Section 75 rules.
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